Tidal may not be as popular as Spotify, as fluid as Apple Music or as promoted as Amazon but still none can match it’s audio quality, inspite of saying so.
Streaming at sensational bitrates of 3000kbps or 1411kbps, Tidal easily scores over Amazon Music HDs 850kbps.
But like every other product or service out there, higher the quality of service, higher the premium, unfortunately Tidal is no exception.
Charging $19.99 per month Tidal’s HiFi plan was unchallenged for many years before Amazon Music HD stood up to the challenge in 2019.
Not only does Amazon Music HD charge considerably lesser than Tidal HiFi, of late, it has also started offering tracks in Ultra HD which streams at an incredible 3730kbps, very soon Amazon’s entire catalog of 60 million songs will be available in Ultra HD.
Tidal Music’s refund request rate has substantially increased ever since the launch of Amazon Music HD and if you are one of those wanting to switch sides to Amazon Music HD, please continue reading.
When Jay Z acquired Tidal from the Norway based Aspiro in 2015, it was in total shambles.Jay Z however, was not perturbed by the sorry state of affairs at his newly acquired company and got to work right away.
He not only appointed top musicians such as Rihanna, Beyonce, Madonna, Nicki Minaj, Usher and Alicia Keys as joint owners of the company, but also gained exclusive access to songs that were not available on any other platform such as Daft Punk’s 2006 release Electroma.
Tidal initially saw a surge in premium subscription numbers because of two reasons 1, exclusivity 2, higher royalty payout to artists.
But in 2018, things started to fall apart, Jay Z was accused of tampering with his premium subscriber database by a Norwegian newspaper.
It claimed the paid listener numbers were highly inflated, prompting the European Union to launch an investigation, if found guilty, Jay Z might end up behind the bars for 2 or more years.
To add insult to injury, premium listeners were charged in spite of cancelling their subscription, those who cancelled their free trials before the end of 30 days were also charged.
Faced with multiple unresolved issues, furious premium subscribers started to switch loyalties, cancelling their subscriptions in a hurry.
Tidal’s rating on the Play Store reached a dismal 1.5 stars in March 2019 but is above 4 as on June 2020.
Although the mistake was quickly rectified, many disgruntled ex-Tidal premium users have attacked the entity, for trying to bring people back into its platform by using deeply disturbing deceptive tactics, which is a criminal act, as per the American statutory laws.
Ex-Tidal users have complained about instances where their dormant accounts or subscriptions were reactivated without their consent.
It was reported that Tidal reactivated canceled accounts and charged some users a $19.99 monthly fee without users knowing anything about the services.
The first person to notice and publicly come out about the matter was Chris Welch.
Chris Welch reported in the Verge that he was charged $19.99 monthly cost of the music streaming service by Tidal even after canceling his subscription several months ago.
After that, people started to complain about Tidal charging them even after canceling their subscription.
This prompts Tidal to act first offer an apology and refund the money back to users with a three-month free subscription.However, there might be other people who are still in a predicament about the refund.
Tidal refund is not just about the money charged after subscription, there might be other reasons why you need a refund for the services you acquired from Tidal.
Depending on your needs, subscription and other information, you can be eligible for a refund or not.
Tidal’s Refund Policy
According to Tidal’s refund policy, if you have purchased a refund and you live in a country in the European Union/United Kingdom, you are eligible for a refund.
After sending a request you will have to wait 14 days of purchase for a full refund.
But you are only eligible for the refund if you have not started downloading or streaming any service content.
Once you start using the services, you lose all the rights of getting a refund.
Also, if you are in parts of the United States and you cancel your subscription after 14 days of purchase, you will not be refunded anything including advances charged.
Another reason you might not be eligible for refunds is if you live in countries that are not part of the European Union.
No refunds of any payments or advanced charges will be given to you.
To read more go to http://read.tidal.com/terms.php and understand better about Tidal refund policy.
Now that we know the refund policy, how can you get a refund from Tidal Music if you are eligible?
How To Get A Refund From Tidal?
The fastest method you can use to get a refund from Tidal is by submitting the issue to them online. After you check your credit information and other information about your subscription, open Tidal on your browser
Once Tidal help opens, type your name and your email address and type a subject you want to request.In this case, type a simple word “refund”.
Select the language you eat to use if it’s English or other languages you prefer.
In the next box, select your Category which is “Refund”.
Next comes the Description field, whatever you enter in the Description field will be the ultimate deciding factor in getting your desired refund.
Remember, Tidal has every right to reject your refund claim, if it feels that your claim is superficial or not convincing enough.
So make sure that you write with clarity and conciseness, backing your claim with proper evidence.
Take all the time you need to let them know you want a refund and why you want a refund.
Tell them why charges are invalid or incorrect and the reason you need a refund.This is important as it will lay your case with them.
Next, enter your device, your operating system, and your DAC.
In the attachment field,you can post a screenshot of your billing statement or your credit card showing the incorrect charge. Make sure you upload after closing out all the sensitive information.
After you are done, click submit and wait for Tidal to reply.
More than 80% of refund claims that Tidal Customer Care receives, is for Double Transactions, which has a 100% refund settlement from Tidal if you attach the relevant screenshots of the transactions.
Majority of the refund claims rejected by Tidal, are for automatic billing after the trial period, playlist related (Record labels or artists who are not signed to Tidal yet) and other technical issues (connectivity, sound quality, song skipping, parental control settings, offline listening,multi user logins etc..).
So before you buy a Tidal Premium subscription package, please go through their Terms of Service, especially their refund policy and pay attention to those specific lines which deals with different scenarios, on which they issue a refund.